A wealth of expertise
Dedicated support
Wherever you fly, Airbus is there to help with a wealth of expertise to ensure that you are fully satisfied. Our experts understand the specific needs of corporate jet customers. We provide for you a dedicated Customer Support Director and an ACJ exclusive call centre: C4You.
Whatever you need, ACJ is there to support you.
Your exclusive and dedicated customer care centre
Taking care of you with a total dedication and minimizing aircraft downtime
Our technical experts are always ready to support you worldwide, helping to safe and efficient ACJ operations.
The ACJ Customer Care Centre (C4You) provides a single point of contact for technical queries. With a deep understanding of ACJ concerns, our C4You provides :
- Global technical support critical situations
- Answers to routine queries by e-mail
- Coordination with the 24/7 Airbus AIRTAC centre
Your contact
- Phone: +33 5 61 93 39 39
- Email: c4you@airbus.com
Your dedicated Support Director
Ensuring satisfaction
ACJ Customer Support Directors provide a dedicated point of contact, helping to keep things simple for you and providing peace of mind for your operations.
CSDs are your focal point for:
- Entry into service preparation
- Contracts administration
- Services commercial offers
- Warranty coordination
- Suppliers support coordination
Readiness and anticipation
Securing your Entry into Service
We anticipate to make everything optimal from day 1:
- Entry into service preparation
- Maintenance planning
- Initial provisioning
- Flight crew and maintenance staff training
Europe based
Pascal Rouhaud
Head of support and services sales
Toulouse, Blagnac
Paul Achkar
ACJ Services Business Development Director
Toulouse, Blagnac
Nicolas Barbier
Customer Support & Services Sales Director
Toulouse, Blagnac
Christophe Maily
Customer Support & Services Sales Director
Toulouse, Blagnac
Stephane Sagniez
Customer Support & Services Sales Director
Toulouse, Blagnac
Carmen Trigo Romero
Customer Support & Services Sales Director
Toulouse, Blagnac
Anna Llort Escote
Customer Support & Services Sales Director
Toulouse, Blagnac
Middle East based
Sebastien Denis
Customer Support & Services Sales Director
Patric Pascaline
Customer Support & Services Sales Director
Asia based
Sebastien Godfroy
Customer Support & Services Sales Director
Singapore
Alissa Li
Customer Support & Services Sales Director
China
Americas based
Madgi OMAIS
Customer Support Direct